How will I get my kit? How d I give you my address? Will there be a pledge manager?
Two weeks after the campaign ends, you will receive and email inviting you to go to BackerKit.com; this is our pledge manager.
In BackerKit, you supply us with your shipping address. Once the kits arrive in the warehouse, we use this information to ship you your kit.
NOTE: Kickstarter does NOT give us your address. You must use the pledge manager.
Last updated: July 18, 2020 08:57
When will I be charged for my pledge?
After the Kickstarter campaign ends, Kickstarter will charge your pledge with the payment method you have entered.
If there are any problems with your payment method, Kickstarter will reach out to you to get the issue corrected and your payment charged.
Last updated: July 18, 2020 09:04
When will I be charged for shipping?
Shipping will be charged in the pledge manager, BakerKit.
Last updated: July 18, 2020 09:06
How many paints does the Studio X hold?
A few examples: 60 dropper bottles (17 ml such as Vallejo, Scale75, Reaper) 48 standard Citadel paint pots (If stacked 2 high) 36 new style (22 ml) Monument Pro Acrylic
Last updated: July 18, 2020 09:32
Will I pay duties on my pledge?
People in the following regions won’t pay duties on their shipments: Canada, US, UK, EU, AUS.
Last updated: July 18, 2020 10:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.